Customer Service

SHIPPING POLICIES:

      ► We ship orders within 2-3 BUSINESS days. Orders placed after 5PM on Friday aren’t downloaded until the following Monday. Note: there will be changes made during holidays and posted accordingly.

      ►SHIPPING UPDATE:  Independence Day, July 4th 2023– Orders placed July 1-7th will begin processing on July 8th due to the holiday and company inventory.  Thank you for understanding and enjoy the holiday!

      ► Shipping charges calculated at checkout.  Free domestic US shipping for orders $125+

      ► Shipping times are estimates provided by the carrier.  Please be aware that it could take up to 10 days to 2 weeks for items shipping Internationally to arrive due to customs.  Buyers are responsible for any duty or customs charges.  We are not responsible for orders lost or damaged during shipping.
   

Incorrect Address or Undeliverable Packages:
Please be sure to review your address!  If we can not create a shipping label due to an incorrect address format we will contact you within 48 hours.  If we need to contact you we will need your confirmation via email that an address is correct and accurate before completing an order.  Orders that are not deliverable and are sent back to us by the shipping carrier will be refunded, less any original shipping fees, upon receipt of the order.  

Chickwares is not responsible for items after they ship to you. If an item is lost in transit or cannot be delivered and NOT returned to us, you must contact the shipping service directly to resolve any shipping issues and/or file any claims necessary.

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 RETURNS & EXCHANGES

Due to the nature of some of our products, all items except apparel are FINAL SALE. Apparel items include:  Tops, Sweatshirts, Bottoms and Jackets.  Face Masks cannot be returned or exchanged.  Apparel items may be exchanged for merchandise or credit only.  Please contact us to exchange your item within 5 days of delivery.  Item(s) must be returned in new, unused condition, with tags attached.  If an item arrives to you damaged or is defective you must contact us within 48 hours of delivery to report and document damages.  We will do all we can to make it right!

Please contact us at sales@chickwares.com first before returning an apparel item for exchange or credit so that we can issue an RMA and shipping label when requested. Once an RMA is issued items must be shipped back to us within 5 days.

Buyers are responsible for shipping back any item for exchange or credit.  We will ship back exchanged item(s) free of charge.  Boutique credits are valid for 1 year from date of issue.  

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    Pre-Orders

         ► Pre-Orders are charged upon checkout.  Your item will ship by date indicated, if there is a delay longer than 2 weeks from estimated ship date you have the option to cancel your order and a refund will be issued in the same manner payment was received.  Coupon codes and other discounts will be forfeited.